8/6/2023 0 Comments Zen desk ticketing system![]() ![]() To view these Stories, just open the Quick Filters menu in the Stories sidebar and then select "Has external tickets".īy default, all Story cards with Zendesk tickets will display the number of associated tickets by ticket tracker type on the outside of the card. Understanding which Stories have external tickets associated with them can better help you set priorities. ![]() Filtering Shortcut Stories for External Tickets The newly created Story will be linked to the Zendesk ticket that is open. In the new dialog, Add Story details and click Create Story.and wrap-up notes are appended to the Zendesk ticket comments. If youve used customer service software before, these terms. Zendesk remains the system of record while Contacto serves as the agent workbench where. Click Create Story in the Zendesk apps sidebar Many of the terms used by Zendesk (for example, agent and ticket) are standard in the industry. ![]() To link Zendesk tickets to new Shortcut Stories: Linking Tickets to New Shortcut Stories in Zendesk We provide this support for the following systems:įor all other links, we use the generic ticket icon. While the integration was built to support Zendesk for now, we do also offer logo support for several other help desk and error tracking systems, when associated links are manually added to a Shortcut Story. Linking Other External Tickets to Shortcut Stories Paste the ticket URL into the empty field.If you wish to link a Zendesk ticket to a Shortcut Story from the Shortcut UI: Linking Zendesk Tickets to Shortcut Stories in Shortcut With Advanced Compliance, you have the ability to enter into a Business Associate Agreement (BAA) with Zendesk. Clicking on any linked Story from the Zendesk UI will take you to the Story in Shortcut. Because personal health information may exist within Zendesk service data, the Advanced Compliance feature helps you fulfill your HIPAA obligations.Once you've identified the Story you'd like to link, select by clicking, and press the Link to Story button.In the new dialog, search for the Shortcut Story by name or Story Number.Click Link Existing Story in the Zendesk apps sidebar.To link Zendesk tickets to existing Shortcut Stories: Linking Zendesk Tickets to Existing Shortcut Stories in Zendesk With the Shortcut - Zendesk integration, you can associate Zendesk tickets to new or existing Shortcut Stories, search for Shortcut Stories, associate tickets from other help desk and bug tracker tools, and filter for views on which Shortcut Stories are linked to external tickets. ![]()
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